We respect the privacy rights of individuals. This policy details how we collect, store and use personal information.
- Collection and Storage of Personal Information and Data
We may collect personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned. This information could include your name, email, telephone or address contact details, birth date, image/photographs of you, social media information, shopping preferences and profile and credit card and payment related information. In most circumstances we do not collect sensitive information.
For example, we collect personal information in circumstances including:
(i) when a person signs up to become a user of the Services;
(ii) when goods, services or vouchers are ordered or paid for;
(iii) when processing returns or exchanges;
(iiii) when you telephone us or visit our website and make an enquiry to which a later response is requested and to do so requires your contact details;
(iv) when you ask to be included on marketing distribution lists, become a member of our loyalty programs or interact with our social media services;
(v) when you provide us with information about an intended third party recipient of goods (e.g. when you purchase a gift for someone else and provide us with their name and address);
(vi) when you, as an individual, either on your own behalf or on behalf of the business you work for, enter into an agreement with us for the supply of goods or services by you/ your business (including models, influencers etc);
(vi) when you enter a competition or special promotion; and
(vii) when receiving applications for employment, when evaluating job applicants and personnel which may include collection of details such as employment history and educational qualifications.
We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if you select such settings you may be unable to access certain parts of our website.
We hold personal information in our own secure databases, and, to some extent, for marketing and other purposes in the databases of third party data centres located in the USA.
- Use and disclosure of Personal Information
We may use personal information for the purpose of marketing but only where such use complies with the applicable privacy laws.
We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:
(a) For the purposes of collection described in (1) above;
(b) To respond to enquiries received from you;
(c) To process, confirm, fulfill and update you about your orders and to carry out our obligations arising from any contracts entered into between you and us;
(d) To perform authorized financial transactions with you;
(e) To enable our payment providers to retain credit card information for anti-fraud and security purposes;
(f) To verify your identity and to assist you if you have forgotten any username or password;
(g) To communicate with you and provide you with information (whether by email, post or other means) about our products or our Services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted at law;
(h) To notify you about changes to our goods and services;
(i) To allow you to participate in interactive features of our service, when you choose to do so;
(j) To tailor specific product offerings to you;
(k) To enable you to enter competitions we run;
(l) To facilitate your participation in surveys we (or a third party on our behalf) runs where you volunteer that personal information;
(m) To enable you to participate in loyalty or reward programs, if you so request it;
(o) To receive and address complaints or feedback from you;
(p) To protect our legal interests and fulfill our regulatory obligations (if and to the extent necessary); and
(q) In other circumstances, with your prior consent.
We may use personal information for the purposes of marketing to users but only where such use complies with applicable legislation.
When you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.
- GDPR Compliance
All customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications that we might send you.
- Third parties
We may also provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers.
Those persons and business may include:
(a) Organizations who carry out credit, fraud and other security checks;
(b) Our online payment gateway service providers for the purpose of facilitating payments and securing against fraud or theft;
(c) Couriers and delivery businesses (where we arrange to deliver goods to you or persons you have requested us to send deliveries to); and
(d) Third party software providers who store details of customer accounts for us or who provide other IT services.
We may also disclose your personal information to third parties outside our group of companies:
(a) Where we have your express permission to do so;
(b) Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
(c) If all of our assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
(d) If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or to protect the rights, property, or safety of our business, its personnel or customers. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.
- Security of personal information
We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorized computer access and regularly reviewing our technology to maintain security.
We treat website and credit card security seriously and endeavor to provide a secure, safe platform through which to conduct transactions.
- Questions and concerns and access to/ correction or updating of your personal information
You have a right to access the personal information we hold about you. Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
To obtain a copy of the personal information we hold about you, or to otherwise make a complaint about a matter relating to privacy, please write to us at:
Last update: November 2023